Terms and Conditions

GENERAL CANCELLATION POLICIES

Any change to your reservation must be made by the owner, presenting his original purchase receipt, at the desk that Tropical Incentives DMC has for this purpose.

Changes and cancellations of services must be made 48 hours in advance, without any exception.

Non-attendance at the contracted service will NOT be a reason for the return of the payment, it will be considered as a service actually taken.

Refunds can only be processed through the same payment method as the reservation.

If the supplier cancels the activity due to weather conditions, a full refund applies*.

In the event that the client cannot take the service due to illness, a certificate or medical prescription will be requested.

*It does not cover the cost of transportation.

Payments will be processed through the Openpay gateway.